Most refilled cartridges will not show ink levels. In all actuallity there isn't anything in the cartridge that reads ink level. This is a written program in the eprom deducting 5% to 15% sheet coverage everytime you print. Ink monitors are not accurate.

 

1.    Install the cartridge into the HP printer, then turn the printer on.

2.    Hold the "resume" button on the printer's control panel.

3.    Let go of the "resume" button after 15 seconds. The printer will perform a "hard"

       reset and acknowledge the cartridge same as a new cartridge.

   HP has played some games with these printers. When installing drivers it gives you an installation agreement (which most people simply click yes and don't read) you are actually agreeing to let HP to monitor your internet connection usage and printer usage. To change this delete the drivers and when you reload under the installation agreement you have the option for more info. Under this section you can uncheck Internet Connection Usage and uncheck Auto software update and usage info to be sent to HP.

   Some of these printers have what HP call Cartridge Protection (which should be called HP Protection). To disable this feature to be able to use remmaned or refilled cartridges please use the following steps.

1. Click the START button, and click DEVICES and PRINTERS.

2. Find your HP printer in the list and double-click it to open the settings page.

3. Find the HP Printer Assistant tab and double-click it.

4. Click the text for Estimated Ink Levels under the heading of SHOPPING RESOURCES. This will open the HP Toolbox window.

5. Click the tab for CARTRIDGE PROTECTION.

6. Click the radio button next to the DISABLE HP CARTRIDGE PROTECTION.

7. Click the SAVE SETTINGS button to save your new setting. Then close the window.

8. You may need to remove and reinstall the cartridges for them to be recognized properly.

DISABLING HP CARTRIDGE PROTECTION:

   Press the wireless button (or menu option Settings/Wireless) to view status. If the wireless connection is active the wireless light will be solid blue. If wirelessis disabled see user manual for connection instructions. Note the IP address at the top of screen (example: IP 192.168.1.999) and type this into address field on browser. This will bring up printers configuration page. On settings tab select HP Cartridge Protection and choose Disable Cartridge P rotection, then click apply.You also need to disable HP updates to prevent recuurence this will be under web services tab. Select product updates and choose off and apply.

   If you accept HP's instant ink you are locked out from using remanned or refilled cartridges. You will have to delete the drivers and reload not accepting the instant ink to be able to use other cartridges.

 

1.    Turn the printer on.

2.    Open the printer top cover. The cartridge tray moves to center for loading and

       unloading.

3.    Insert the ink cartridge into the HP printer.

4.    Close the printer top cover.

5.    Press and hold the reset button on the printer for five seconds. The chip on the

       cartridge will reset.

   HP has made firmware changes for some models. If you have accepted a firmware update it can cause your cartridges or cartridge chips to read older generation. You will need a newer date cartridge or new version chip. We have received calls from people who purchased new cartridges from large retailers and received this message. If this happens to you please call HP and voice your dissatisfaction - if enough people complain maybe they will stop the games they are playing!!!!

   The newer canon printers that  use cartridge 240/241/245/246 if an error occurs on these printers press and hold the stop/resume button for 10 seconds. This will clear and reset.

HP PRO X QUALITY ISSUES

   These printers use the #970/971 cartridges and have been found to be paper type sensitive. HP is aware of this problem and will offer no resolve. The catch tray and print head will need to be cleaned (simple procedure - call us) and change to color lock paper.